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Terms and Conditions

Cancellations, lateness and no show policy

If you are unable to attend your booked session and would like to reschedule, this must be done with at least 24 hours notice via email to your selected centre: info@floatscotland.co.uk.  We do operate a strict 24 hour cancellation policy and our system is automated.

If a package of float sessions have been purchased and you do not attend a booked session, this session will be deducted from that package.

If for any reason you are running late for your appointment please inform us as soon as possible.  Late arrivals can only be extended to the remaining time of the scheduled appointment.

If your appointment runs more than 20 minutes late it will be deemed as a no show and you would not be able to reschedule your appointment and you will lose your Float credit.

If you fail to turn up for your appointment without notifying us you will be unable to reschedule your appointment and you will lose your Float credit.

Refunds

A refund may be offered to the purchaser within 14 days of purchasing a float session/s.

A refund can only be issued if the float session/s hasn’t been used.

Gift Vouchers are non-refundable 

Express Floats

Our Express Floats are a 'no frill' Float. 

You will receive a 30 minute float with 30 minutes extra time for showers before and after your Float and to get dressed. 

Our Express Float does not include time in the rest of the centre so no pamper room or post Float room, just Float 'n' Go.

 

You are required to bring your own towel - if you forget we do charge £3.50 for the use of our centre towels.

Gift Vouchers

Our gift vouchers now have NO EXPIRY DATE and are non refundable.  Voucher location use may be changed at the discretion of the company however the service purchased will remain the same.

If a service credit from a limited package has been transferred to a Gift Card, these Gift Vouchers will have an expiry date so please be mindful of this.

Please be aware of our operating times for Floats and Therapies/Massage - check the booking page to see available slots as these can change.  

Our Therapy room is open weekdays only, however we can sometimes accommodate times at the weekend or outwith our normal availability by prior arrangement. Just give us a call - 01506 639 489.

Memberships

Membership plans are purchased via a monthly subscription which is renewed automatically.

You can pause or cancel your membership at any time.

Unused sessions do carry forward.

Sessions can be shared with friends and family.

Free EV charging for all members.

Please see specific terms on your individual membership for any further exclusions or benefits.  

Packages

Our 3 Float package sessions can be shared with Friends or Family members.

We will from time to time offer special packages which may have different terms and conditions- Please check the specific details for these items in the Packages section of the website. 

Waiver Form

 I will NOT use the Float pods with oils, lotions, creams or jewellery on my body or if I have had my hair dyed in the last 7 days and the colour is still running from it in the bath or shower or onto a towel.

I will NOT use the Float pods if I have any communicable or infectious disease or illness, skin disorder, large open cuts or wounds.

I will NOT use the Float pods if I am under the influence of alcohol or drugs.

I will NOT use the Float pods if I am taking powerful sedatives or have schizophrenia.

I will NOT use the Float pods if I am epileptic, suffer from diabetes, kidney failure or chronic heart disease and have not received my Doctors permission to use the Float pod. 

I will NOT use the Float pods if I have incontinence and will NOT voluntarily or involuntarily release bodily fluids into the Float pods.

I will NOT use the Float pods during my menstrual cycle without the use of appropriate sanitary products.

I will NOT use the Float pods if I have a condition which may be adversely affected by cutaneous absorption of magnesium. 

I understand that a £750 fee will be taken from my stored card in the event that I voluntarily or involuntarily soil the float tank through hair dye, defecation, urination or any other bodily fluid to pay for the cost of cleanup, downtime and refilling the pod with fresh salt.


I further understand that the floatation pod uses Epsom salt and hydrogen peroxide and some people may experience skin allergies or reactions to such chemicals.

I also hereby agree and understand that I shall have consulted with my own doctor prior to using the Float pods if I am currently taking any medication or am under medical care for any reason.

Upon using the Float pods, I absolve FLOAT Scotland and its employees and agents, from any and all liability in connection with the use thereof whether such loss or damage be direct or indirect.
I further agree to take full responsibility for my thoughts and actions while in the float pods.  The waiver of liability and all agreements made herein shall apply to each use of the Float pods. 
 

Complaints Procedure

If you wish to make a complaint or even just provide feedback about your experience please speak to a member of staff after your session.

If you do not feel comfortable speaking to a member of staff onsite or are not satisfied with the response and would like to discuss your concern further please do so in writing to our Manager by emailing info@floatscotland.co.uk.

VAT Registration - 407 8323 01

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