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Privacy Policy

At Float, as well as offering Float therapy to help, we are fully committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website or visit our centre, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We will change this Policy in line with legislative changes.

By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to


How do we collect information from you?

We obtain information about you when you use our website to purchase a service or book a service.

What type of information is collected from you?

The personal information we collect may include your name, address, email address, date of birth and any other personal information you choose to give to us.

How is your information used?

We may use your information to:

  • seek your views or comments on the services we provide;

  • notify you of changes to our services;

  • send you communications which you have requested and that may be of interest to you;

  • Your information will NEVER be sent to any third parties


    Information Retention

    We will hold your personal information on our systems indefinitely unless asked to remove them by yourself.

    Who has access to your information?

    We will not sell or rent your information to third parties.

    We will not share your information with third parties for marketing purposes.

    We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our staff and clients.  However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.


    You have a choice about whether or not you wish to receive information from us.

    We will not continue to contact you for marketing purposes by email, phone or text message unless you have given your explicit prior consent.

    We will not continue to contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email:


    16 or Under

    We are obliged to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please ensure you obtain your parent/guardian's prior permission whenever you provide us with your personal information.

    Accessing and Updating your Information

    You have the right of access to your personal information held by Float. You also have the right to request that your personal information is permanently erased.

    Anyone wishing to access or erase their personal information should put their request in writing to the company.

    Float will endeavour to respond to any such written requests as soon as is reasonably practicable within 31 calendar days, in compliance with the GDPR.

    Certain data is exempt from the provisions of the GDPR which includes the following: -

  • National security and the prevention or detection of crime

  • The assessment of any tax or duty

  • Where the processing is necessary to exercise a right or obligation conferred or imposed by law upon the company.

  • The above are examples only of some of the exemptions under the Act. Any further information on exemptions should be sought directly from the company.


    The accuracy of your information is important to us. 

    If you change your email address, or if any of the other information we hold is inaccurate or out of date, please email us at:


    Security precautions are in place to protect the loss, misuse or alteration of your information.

    When you give us your personal information, we take steps to ensure that it is treated securely. Please be aware that whilst we take all reasonable precautions to protect any data in transit, we cannot 100% guarantee the security of any information you transmit to us via this medium, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

    If you believe your information has been compromised and would like to lodge a complaint, please contact us by emailing:

    Alternatively, you can lodge your complaint directly with the Information Commissioners Office.

    Use of 'cookies'

    A cookie is a small file which is placed on your device when you visit a website.

    A cookie is normally used to store basic information about your visit, such as site preferences, profile status or past actions.

    This site uses cookies to collect information about how visitors use a website, for instance which pages visitors go to most often. This information is used to help us improve our website. These cookies don't collect information that identifies a visitor.

    Deleting cookies

    For information on how to remove any cookies already placed on your computer, please select your browser below:

  • Internet Explorer

  • Google Chrome

  • Mozilla Firefox

  • Apple Safari

  • Opera


    Links to other websites

    The Float website contains links to other websites.  Once you have used these links to leave our site, you should note that we do not have any control over other websites.  We cannot be responsible for the protection and privacy of any personal information which you provide whilst visiting such sites and such sites are not governed by this policy.

    Review of this Policy

    We keep this Policy under regular review. This Policy was last updated in August 2023.

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